Terms of Service
Last Updated: July 28, 2026
TL;DR — The Short Version
You own your content. We only get the narrow permission we need to run the service for you. We never train on it, never sell it, never mine it.
You pay, so you’re the customer. No free tier, no ads, no data monetization. Pricing is published on our pricing page.
Try before you buy: 7-day trial, no credit card. 30-day money-back guarantee, no questions asked.
Cancel anytime. Your subscription stops at the end of the period you paid for. Export your data on the way out — it’s always portable.
Use it lawfully. Don’t break the law, attack the platform, or use it to harm people. That’s the whole acceptable-use rule.
No forced arbitration. No class-action waiver. If we have a dispute, we talk first — and you keep your right to a court.
We’ll tell you before we change these terms and give you 30 days’ notice on anything material.
This summary is for convenience. The full terms below are what governs.
1. Agreement to These Terms
These Terms of Service (the “Terms”) are the agreement between you and AOCyber (“AOCyber,” “we,” “us,” or “our”) covering your use of our websites, products, and services, including AODex, AOCore (with the AOSentry security and governance layer), and Eden Biz (collectively, the “Services”).
By creating an account, starting a trial, or using the Services, you agree to these Terms. If you are agreeing on behalf of a company or other organization, you confirm you have the authority to bind that organization, and “you” means that organization.
If you do not agree to these Terms, do not use the Services.
Our Privacy Policy is part of this agreement and describes how we handle your data.
2. Who May Use the Services
You must be at least 18 years old to create an account. Accounts for minors must be created and controlled by a parent or guardian who holds the paying account and accepts these Terms on the minor’s behalf.
You may not use the Services if you are barred from doing so under applicable law, including export control and sanctions law.
3. Your Account
You are responsible for your account. Keep your credentials secure and do not share them. You are responsible for activity that happens under your account.
Tell us about compromise. Notify us promptly at [email protected] if you believe your account has been accessed without authorization.
Accurate information. Provide accurate account and billing information and keep it current.
Team accounts. If you administer a team or organization account, you are responsible for the users you invite and for the permissions you grant them.
4. Your Content and Your Data
You own your content. Everything you create, upload, or generate within the Services — conversations, documents, knowledge bases, personas, configurations, code, and outputs (“Your Content”) — belongs to you. Using our Services does not transfer any ownership of it to us.
The only license you grant us. You grant AOCyber a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, display, and process Your Content solely to operate and deliver the Services to you, and to provide support you request. This license exists only so the software can function. It ends when you delete the content or close your account.
What we will never do with Your Content:
Train artificial intelligence or machine learning models on it
Sell, rent, license, or trade it
Use it to build advertising or behavioral profiles
Analyze it for any purpose other than delivering the Services to you
Your responsibility. You are responsible for Your Content, including having the rights to use it and making sure it does not violate the law or anyone else’s rights.
Portability. You can export Your Content at any time in standard formats, including Markdown, PDF, and JSON. Your data is never held hostage.
5. Plans, Billing, and Refunds
No free tier. Our business model is subscriptions, not data. Current plans and prices are published on our pricing page.
Trials. You may try any product free for 7 days, no credit card required. Trials are for evaluation, one per customer per product.
30-day money-back guarantee. If you are not satisfied, request a full refund within 30 days of your first payment for a product and we will issue it, no questions asked.
Billing and renewal. Subscriptions are billed in advance, monthly or annually, and renew automatically for the same term until you cancel. Annual plans are discounted.
Cancellation. Cancel at any time from your account or by contacting us. Cancellation takes effect at the end of your current paid term. You keep access until then. Beyond the 30-day guarantee, we do not prorate partial periods.
Price changes. We may change prices, but never mid-term. We will give you at least 30 days’ notice before a change applies to your renewal, and you may cancel before it takes effect.
Taxes. Prices exclude taxes. You are responsible for any applicable sales, use, VAT, or similar taxes.
Failed payment. If payment fails, we will attempt to reach you before suspending access. Repeated failure may result in suspension or termination.
Enterprise and custom agreements. If you have signed a separate order form or enterprise agreement with us, that agreement controls where it conflicts with these Terms.
6. Acceptable Use
Use the Services lawfully and do not use them to harm others. Specifically, you may not:
Break the law, or use the Services to facilitate illegal activity
Upload or generate content that infringes someone’s intellectual property, privacy, or other rights
Attack, probe, overload, or attempt to gain unauthorized access to the Services or any customer’s data
Reverse engineer, decompile, or attempt to extract source code from hosted Services, except where that restriction is prohibited by law.
Resell, sublicense, or provide the Services to third parties as your own offering, unless we have agreed to it in writing
Circumvent usage limits, security controls, guardrails, or billing
Use the Services to build a competing product, or to generate content that harasses, defrauds, exploits, or endangers people
Share your account credentials to give unlicensed users access
We may suspend access without prior notice where continued use presents an immediate security, legal, or safety risk. Otherwise, we will contact you and give you a reasonable opportunity to fix the problem first.
7. AI Features and Third-Party Model Providers
Some Services route requests to third-party AI model providers. When they do:
Personally identifiable information is tokenized by AOSentry before requests leave your perimeter, and reverse-tokenized in the response.
We select providers based on their data-handling commitments, including contractual obligations not to train on customer inputs.
AI output is generated, not verified. Model output can be inaccurate, incomplete, or misleading. You are responsible for reviewing AI-generated content before relying on it, and you should not treat it as legal, medical, financial, or other professional advice.
You are responsible for your use of AI outputs, including any decisions you make based on them.
8. Self-Hosted Deployments
Certain products, including AOCore and Eden Biz, may be deployed on your own infrastructure. For self-hosted deployments:
We grant you a non-exclusive, non-transferable license to install and run the software for your own internal use for the duration of your subscription, subject to any applicable license terms delivered with the software.
Your data resides entirely on your infrastructure. We have no access to it unless you explicitly grant access for support.
You are responsible for the security, availability, backup, and compliance of the environment you run it in.
The license ends when your subscription ends.
9. Early Access and Beta Features
Some Services or features are labeled early access, beta, preview, or waitlist. These are provided as-is, may change or be discontinued, may be less reliable, and are excluded from any service level commitment. Do not rely on them for production-critical work without discussing it with us first.
10. Availability and Support
We work hard to keep the Services available and will give advance notice of planned maintenance where practical. Support is included with every paid plan; response times vary by plan tier as described on the pricing page. Uptime commitments and service level agreements apply only where they are set out in a signed enterprise agreement.
11. Our Intellectual Property
The Services — including our software, models, designs, documentation, trademarks, and the AOCyber and AO-prefixed product names — are our property and are protected by intellectual property law. These Terms grant you a limited right to use the Services; they do not transfer any ownership to you.
12. Feedback
If you send us ideas, suggestions, or feedback, we may use them to improve the Services without obligation or compensation to you. You are not required to send feedback, and we will not treat it as confidential unless we agree otherwise in writing.
13. Suspension and Termination
You may terminate at any time by cancelling your subscription and closing your account.
We may terminate or suspend your access if you materially breach these Terms, fail to pay, or use the Services in a way that creates legal or security risk for us or other customers. Except in urgent cases, we will give you notice and a chance to cure.
We may discontinue a Service. If we retire a product, we will give you at least 90 days’ notice, help you export your data, and refund any prepaid, unused fees for that product.
After termination. Your right to use the Services ends immediately. You may export Your Content for 30 days after termination. After that, we permanently delete your personal data and Your Content in accordance with our Privacy Policy.
14. Disclaimers
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that AI outputs will be accurate.
Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
15. Limitation of Liability
To the fullest extent permitted by law:
Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.
Our total liability arising out of or relating to these Terms or the Services is limited to the amount you paid us for the affected Service in the 12 months before the event giving rise to the claim.
These limits do not apply to your payment obligations, to either party’s indemnification obligations, or to liability that cannot be limited under applicable law — including fraud, willful misconduct, or gross negligence.
16. Indemnification
You will defend and indemnify AOCyber against third-party claims arising from Your Content, your use of the Services in violation of these Terms, or your violation of law or third-party rights. We will defend and indemnify you against third-party claims that the Services, as provided by us and used as permitted, infringe that third party’s intellectual property rights. In each case, the indemnified party must give prompt notice and reasonable cooperation.
17. Resolving Disputes
We talk first. If you have a problem, contact us at [email protected]. We commit to working with you in good faith for at least 30 days to resolve it before either of us starts formal proceedings.
No forced arbitration. No class-action waiver. We do not require you to give up your right to bring a claim in court, and we do not require you to waive participation in a class action. We think binding customers into private arbitration is the opposite of a fair agreement.
Governing law and venue. These Terms are governed by the laws of the State of Maine, United States, without regard to its conflict-of-laws rules. Disputes will be brought in the state or federal courts located in Maine, and both parties consent to that jurisdiction. If you are a consumer, this does not deprive you of the protections or the venue rights of the law where you live.
18. Changes to These Terms
We may update these Terms as our products and legal obligations change. For material changes, we will give at least 30 days’ notice by posting the updated Terms and notifying you by email or in-product notice, and we will update the “Last Updated” date. Non-material changes take effect when posted.
If you keep using the Services after a change takes effect, you accept the updated Terms. If you do not accept them, cancel before the effective date and we will refund any prepaid, unused fees.
19. General
Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.
Entire agreement. These Terms, the Privacy Policy, and any signed order form or enterprise agreement are the entire agreement between us on this subject.
Severability. If a provision is found unenforceable, the rest stays in effect.
No waiver. If we do not enforce a provision, we have not waived it.
Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
Order of precedence. A signed enterprise agreement or order form controls over these Terms where they conflict.
20. Contact Us
Questions about these Terms:
AOCyber
Sales and general inquiries: [email protected]
Partnerships: [email protected]